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The Dialogic Processes

To make these intentions manageable in practice, four Dialogic Processes are distinguished. They are based on the tasks that those responsible must constantly perform in their work environment, however it may be structured:

  1. Involvement of the people involved ("contributors," customers, etc.)
  2. Consideration of the factual circumstances within and outside the organization
  3. Inclusion of future requirements and opportunities
  4. Actual, concrete action

In a dialogical culture, four perspectives develop:

  1. Individal encounter: Human dignity and mutual respect for
    individuals
    – instead of instrumentalizing others
  2. Transparency: Insight and judgment as prerequisites for the autonomy of
    individuals
    – instead of power-based knowledge
  3. Deliberation: Innovation readiness
    – instead of experience-driven, traditional behavior
  4. Decision-making as the basis for proactive and responsible action
    – instead of following rules or instructions
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